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Customer Service

LOCATION & HOURS

FAQ

REPORT FRAUD

LOST OR STOLEN CARDS

Contact Us

24 Hour Phone Banking:

855-579-6561

Report Lost or Stolen ATM/Debit Cards:

855-579-6561, Press 4

Report Fraud:

806-248-7531

Groom Location:

Phone 806-248-7531
Fax 806-248-7931

Amarillo Location:

Phone 806-371-7100
Fax 806-371-9800

We are happy to discuss any of your financial needs. Feel free to contact us by filling out the form below, give us a call , or stop by.

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Location & Hours

Groom Location

99 Broadway Ave,
 Groom, TX, 79039

View Map

Lobby Hours

Mon-Fri 9am-3pm
Closed 12pm-1pm Daily

Drive Thru Hours

Mon-Fri 9am-3pm
Closed 12pm-1pm Daily

Amarillo Location

101 SE 11th Ave #100, Amarillo, TX 79101

View Map

Lobby Hours

Mon-Fri 9am-3pm

Drive Thru Hours

NA

FAQ

Lost or Stolen Cards?

If your card is lost or stolen, please call 855-579-6561, Press 4. Operators are available 24/7 to cancel your lost or stolen card so no one else can use it to make purchases.

Reorder Checks

To order new checks, call us at 806.248.7531 to have a new box of checks mailed to you. If you want custom designer checks, there is an additional charge. Please visit any of our locations to browse a catalog and order the designer checks you want or click here to order checks online:

Routing Number

Your SNB routing numbers can be used to electronically transfer funds.
The SNB routing number is: 111310809

Online Banking

Step 1
  1. When you are on our homepage, you will see a tab to the far right that says ‘Login’.
  2. Upon clicking on the Login button, you will see an option for ‘First Time User’.
  3. Click on ‘First Time User’ and fill in the needed information, hit ‘Submit’, and you will receive an email with your log in credentials.
Step 2
  • Upon your first time logging in to Online Banking, you will have the option to change your username and/or password.
  • If you have already logged in and want to update your log in credentials, you will press the ‘Options’ tab.
  • Then press the ‘Personal’ tab.
  • Scroll down to ‘Modify Login Information’ and update your username or password as needed.

eStatements

What are eStatements?

eStatements are electronic bank statements that you can view online. This makes it easy for you to view, download and print your monthly statements.

How do I access my eStatements?

To request or access your eStatements, tap into one of your accounts and select "Documents."

How many years of eStatements can I view in online banking?

You can access up to 18 months of past bank statements.

Telephone Banking

What is the number for telephone banking?

855-579-6561

Do I have to sign up for telephone banking?

No, just call the number.

Does Telephone Banking have a fee?

No, Telephone Banking is free to use if you have an SNB account.

What are the Hours of Telephone Banking?

SNB Telephone banking is available 24 hours a day, 7 days a week.

What banking functions can I perform on Telephone Banking?
  • Check your balance
  • Listen to transactions
  • Transfer money between SNB accounts

Change of Address

Submit your change of address by contacting us online. This change will be verified by a SNB Customer Care representative via phone.

How do I report Fraud?

Contact us immediately at 806-248-7531 if you notice any suspicious or unusual activity related to any of your State National Bank accounts.