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Customer Notice

Important Information – Corporate Account Takeover

Hackers, backed by professional criminal organizations, are targeting small and medium businesses to obtain access to the online banking credentials or remote control of their computers. These hackers will then drain the deposit and credit lines of the compromised bank accounts, funneling the funds through mules that quickly redirect the monies into hackers’ accounts.

As a business owner, you need an understanding of how to take proactive steps and avoid, or at least minimize, most threats.
  • Use a dedicated computer for financial transactional activity. DO NOT use this computer for general browsing and email.
  • Apply operating system and application updates (patches) regularly.
  • Ensure that anti-virus/spyware software is installed on computers.
  • Use the latest versions of Internet browsers, such as Explorer, with “pop-up” blockers and keep patches up to date.
  • Log off and turn off your computer when not in use.
  • Review your banking transactions and your credit report regularly.
  • Contact your Information Technology provider to determine the best way to safeguard the security of your computers and networks.
  • Call us immediately at (806) 248-7531  if you believe that your SNB account has been compromised.

Business Resources:

Error Resolution Notice

In Case of Errors or Questions about Your Electronic Transfers:
  • Telephone us at (806) 248-7531
  • Write us at:
    State National Bank
    Attention: Operations
    99 Broadway Street
    Groom, TX 79039
  • Send us a secure email via the secure email link available at as soon as you can, if you think your statement or receipt is wrong or if you need more information about a transfer listed on the statement or receipt. We must hear from you no later than 60 days after we sent the FIRST statement on which the problem or error appeared.
    1. Tell us your name and account number (if any).
    2. Describe the error or the transfer you are unsure about, and explain as clearly as you can why you believe it is an error or why you need more information.
    3. Tell us the dollar amount of the suspected error.
      If you tell us orally, we may require that you send us your complaint or question in writing within 10 business days. We will determine whether an error occurred within 10 business days after we hear from you and will correct any error promptly. If we need more time, however, we may take up to 45 days to investigate your complaint or question. If we decide to do this, we will credit your account within 10 business days for the amount you think is in error, so that you will have the use of the money during the time it takes us to complete our investigation. If we ask you to put your complaint or question in writing and we do not receive it within 10 business days, we may not credit your account. For errors involving new accounts, point -of-sale, or foreign-initiated transactions, we may take up to 90 days to investigate your complaint or question. For new accounts, we may take up to 20 business days to credit your account for the amount you think is in error. We will tell you the results within three business days after completing our investigation. If we decide that there was no error, we will send you a written explanation. You may ask for copies of the documents that we used in our investigation.

Consumer Complaint Notice

SNB is committed to providing exceptional customer service. We welcome the opportunity to address any concerns you may have. We encourage you to contact us using one of the following options:

  • In Person at the SNB branch located at 99 Broadway St, Groom, Texas 79039
  • Via email:
  • By Mail:
    State National Bank
    Attention: Management
    99 Broadway Street
    Groom, TX 79039
  • Telephone: (806) 248-7531, Monday through Friday 9:00am to 3:00pm.
  • Credit Report Disputes

SNB may report information regarding your credit accounts with us to consumer reporting agencies and we make every effort to provide accurate information. Please notify us if we report any inaccurate information about your account(s) to a consumer reporting agency. You should send your written notice describing the specific inaccuracy (ies) by mail to:

State National Bank
Attention: Management
99 Broadway Street
Groom, TX 79039

SNB is chartered under the laws of the State of Texas and by state law is subject to regulatory oversight by the Texas Department of Banking. Any consumer wishing to file a complaint against SNB should contact the Texas Department of Banking through one of the means indicated below:

  • In Person or U.S. Mail: 2601 North Lamar Blvd, Ste. 300, Austin, Texas 78705-4261
  • Telephone: (877) 276-5554
  • Fax No: (512) 475-1313
  • Email:
  • Website: