Universal Banker

DESCRIPTION

Promote, market, and facilitate the overall sale of products of the bank. Contribute to the bank’s growth by the effective sale of bank services to new and existing customers with emphasis on courteous and professional service.

REPORTING RELATIONSHIP AND SCOPE

This position reports directly to the Branch Manager, Operations Director and/ or Bank President.

FLSA STATUS

This position is classified as Non-Exempt under the FLSA.

OVERVIEW

The purpose of this position is to:

• Provide prompt, efficient, and friendly service to customers. Assist customers with their banking needs, answer any questions and resolve any problem situations.
• Identify and take advantage of opportunities to promote and refer bank products and services to satisfy customers’ financial needs and goals.
• Follow the established policies and procedures for this position, as directed by the manager.
• Provide prompt, efficient, and friendly service in processing customers’ transactions.

ESSENTIAL JOB FUNCTIONS

• Maintain the knowledge and job skills required to open, close, service and support all accounts, products and services offered by State National Bank.
• Follow established policies and procedures, using computerized platform and programs when necessary, to ensure work is completed correctly and in compliance with regulations.
• Respond to customer questions or problems in a quick, courteous and friendly manner, taking advantage of any sales or referral opportunities.
• Responsible for sales, cross-sales and referrals of bank products and services, or any other sales or marketing campaigns or initiatives, to new and existing customers to meet individual and branch goals, and overall bank goals and objectives.
• Solicitation of new business, including outside sales calls, according to schedule set by manager.
• Responsible for entering, updating and maintaining information and status of customers and leads in CRM system.
• Know procedures for opening/closing branch.
• Know procedures for robbery/emergency response
• Educate customers regarding identity fraud, phishing scams, etc., and that the bank will never ask for confidential information via text, email, etc.
• Help answer and operate the telephone system; give information and take messages when needed; follow-up with customers on any outstanding or pending issues.
• File and maintain any documentation pertinent to the branch.
• Order and maintain supplies for branch.
• Assist in balancing and maintaining the ATM / ITM.
• Process commercial and consumer transactions (such as account deposits/withdrawals, cashing checks, loan payments, etc.) following established policies, procedures and customer service standards, using computerized platform and teller programs.
• Follow established policies and procedures (such as verifying all transaction elements for authenticity or fraud, placing holds, etc.), using computerized platform and teller programs when necessary, to ensure work is completed correctly and in compliance with regulations.
• Know procedures for and maintain compliance with banking regulations and reporting requirements (such as BSA, Reg CC, Privacy, CTRs, etc.).
• Keep cash secure and maintain a high level of safety and security for the bank. Maintain proper levels of cash in cash drawer. Balance cash drawer daily. Order/sell cash as necessary. Scan and balance proof.
• Know procedures for researching and locating outages, thereby limiting violations of the Teller Outage Policy.
• Compliance with all company policies and procedures.
• Assist with the professional appearance of the inside and outside of the Branch. Report to the Facilities Manager of any maintenance, landscaping, or housekeeping needs.
• Promote a positive image for State National Bank in the community.
• Attend all meetings and complete all training required to ensure regulatory compliance.
• Comply with all applicable Federal and State regulations and guidance associated with the performance of your job function.
• Comply with all applicable BSA/AML/OFAC policies and procedures associated with the performance of your job function, including participation in required training and identifications of suspicious activity.
• Responsible for making suggestions to improve branch/departmental operations and overall bank.
• Perform other duties and assignments within the bank at Management’s request; accept periodic cross-training, works in other branches if needed.

EQUIPMENT USE, PHYSICAL & MENTAL DEMANDS, AND WORKING CONDITIONS

Frequency: (R) Rarely 0-15%; (O) Occasionally (16-45%); (F) Frequently (46-100%)

EQUIPMENT USE

• Telephones-F
• Copier/Fax Machine-F
• Computer-F
• Cash Dispensing Machine-F
• Bill Counter-F
• Teller Drawer/Tower-F
• Drive-thru Tubes/Commercial Lane Drawer-F
• ATMs/ITMs-O

PHYSICAL & MENTAL DEMANDS

• Light to Medium work-Exerting up to 50 pounds of force occasionally, and/or up to 10 pounds of force frequently to lift, carry, push, pull or otherwise move objects, including the human body.
• Stooping/Crouching-O
• Standing/Walking-F
• Sitting-F
• Pushing/Pulling/Lifting-O
• Fingering/Grasping-F
• Repetitive Motions-F
• Talking/Hearing-F
• Reading/Writing-F
• Close Visual Acuity-worker is required to perform such tasks as preparing and analyzing data and figures, transcribing, or viewing a computer terminal.
• Interpreting Data-F
• Problem Solving-F
• Making Decisions-O
• Organizing-F

WORKING CONDITIONS

• Worker is subject to inside environmental conditions; protection from weather conditions but not necessarily from temperature changes-F
• Worker is subject to outside environmental conditions when working with ATMs or when traveling to required bank meetings and training sessions-F
• Worker is subject to local travel as required when working with ATMs or when traveling to required bank meetings and training sessions-F

EOE STATEMENT

The above statements describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact HR at 806-248-7531. State National Bank is an Equal Opportunity Employer of minorities, women, veterans, and disabled.